Frequently Asked Questions

Everything you need to know about shopping with INSIS.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package is dispatched.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your process.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.

Are your materials sustainably sourced?

At INSIS, we prioritize quality and ethics. We work closely with our manufacturers to source sustainable fabrics and ensure fair labor practices across our entire supply chain.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.